Customer Success

At BitTitan, your success is our top priority.

95% Customer Satisfaction

We strive to provide industry-leading customer success and support and with our 24/7 global customer success team and the largest, easily accessible Help Center for step-by-step migration guides and troubleshooting tips, the answer is always at your fingertips. Rest assured that we have your back!

With our industry-leading customer satisfaction rating, you can expect only the best support from the BitTitan Customer Success team. It is our promise to get back to you in 24 hours or less! We also have a wide range of freely available support resources available to you in our Help Center.

 

Help Center and Resources

The Help Center is your go-to hub for technical documentation to help you successfully complete your migration projects and address your support problems. You can also check and subscribe for MigrationWiz platform status updates on the System Status page.

BitTitan Customer Success

Let us know how we can help make your migration project a success!

Customer Support

Our global team of experts are available 24/7 so you can access support whenever you need, with a same-day response!

Contact Support

BitTitan Help Center

Browse, search, and follow 90+ Migration Guides and hundreds of Help Center articles designed to address all your technical questions.

Access Help Center

Customer Enablement

Advanced options and flexible migration processes give you control of your migration, supported by in-product guided assistance.

Get Started

Open a Support Ticket

We have a 24/7 support team dedicated to helping you by providing in-depth troubleshooting for your MigrationWiz projects. To submit a ticket, please sign into your BitTitan account and start the process here!

Our support structure ensures your ticket is always handled by an engineer aligned with your local working hours, allowing for a faster ticket response time and a more meaningful ticket resolution.

To learn more about BitTitan products and the support offered, please contact us.

Explore Support Options

Premium Phone Support

We offer Premium Phone Support escalation by the incident if you need immediate assistance.
Our experts are available 24/7 and guarantee a call back within two hours.

Purchase Premium

Enterprise Onboarding

BitTitan offers project setup and strategy guidance for complex, large scale projects to help you quickly adopt MigrationWiz and streamline delivery. Services include dedicated up-front resources and multi-channel follow-up. We’ll support you with:

  • A dedicated Customer Success resource
  • Guidance for complex, multi-workload migrations with 1,000 or more users
  • Defining and documenting your migration scope, strategy, and success criteria
  • Recommended MigrationWiz configurations
  • Access to relevant Knowledge Base articles

Priced upon request.

Learn More

Standard Onboarding

MigrationWiz is the easiest cloud migration tool you can use. If your team is new to MigrationWiz, or new to migrating a specific workload, we offer an onboarding package to ensure a better end-user experience and project success.

  • This option is good for new MigrationWiz users and new migration scenarios
  • We help you define your migration scope, strategy, and configuration
  • You’ll have access to all relevant Knowledge Base articles

Price: $1,000 USD

Learn More