Bits & Bytes
The BitTitan Blog for Service Providers
Embracing Automation for IT Services Delivery
We don't think many would disagree that automation is important; we’ve seen what it can do in manufacturing and other industries. Yet, automation is often a double-edged sword: As processes become cheaper, faster, and more predictable, we reduce the need for people....
Archive Mailbox Automation with Microsoft MVP Kelsey Epps
First of all, we'd like to congratulate Kelsey Epps, our very accomplished resident Office 365 expert, for his continued recognition and recent renewal as a Microsoft MVP! We got personal with Kelsey earlier this year—check out the interview here. Today we'll be...
How Chris Hertz Built New Signature, Part 1: Business Through Culture
This three-part series explores the evolution of New Signature, based on a set of interviews with Chris Hertz, founder and former president. One idea, one value Chris Hertz gets excited when he speaks and in turn, we’re excited too. We were surprised the first time he...
Partner Spotlight: Melissa Mulholland, Microsoft Partner Cloud Profitability Lead
This month, we partnered with Melissa Mulholland, Cloud Profitability Lead at Microsoft, to help partners succeed with the Microsoft CSP program and become Modern MSPs.
Partner Spotlight: Sam Restifo, Microsoft MSP Business Development Lead, APAC
This month, we’re focusing on Cloud Profitability. BitTitan partnered with Sam Restifo, Microsoft MSP Business Development Lead for theAPAC region, for our Cloud Profitability Webinar.
What’s an Automated Runbook?
What's an automated Runbook, and why do you need it to get organized? The short answer: it's how we bring your documentation and intellectual property to life in MSPComplete.
How Systems Integrators Embraced The Cloud
With the advent of the hybrid cloud, enterprise customers saw a valuable opportunity to integrate their on-premises data center with cheaper, Agile implementations which were easily scalable in the cloud. To meet this emergent customer need, SIs (Systems integrators)...
The Sales Plan That Rocks Sustainable Cloud Services Business
It’s the hard truth that most value-added resellers (VARs) and Solution Providers (SPs) fail to acknowledge and then ultimately take too long to address. Once you commit to creating or growing a cloud services business, you’ve got to alter your sales model to ensure...
The SaaS Sales Model That Sails At 80 Knots
I am very fortunate to have worked with many SaaS organizations, either for a three-month consulting period, or a full six months to a year service to help them in bootstrapping their sales and marketing engine. We believe that SaaS selling is a lot like sailing. I...